News

Further to our Alpine Utilities Ltd’s intervention (see our post 29th July 16) it appear that Scottish Power have now reduced the wait time for an automatic re-application to just 10 days from previously 29. While we welcome this change, which inevitably will save many customers from going onto the excessive out-of-contract rate unnecessarily for too…

We are delighted to inform you that we have now partnered with a Market Leader in Water Management With suppliers overcharging customers in 1 out every 3 water bills, expert scrutiny and advice is essential to ensure charges accurately reflect the services you receive, and with deregulation just around the corner (April 2017) now is…

Dual Energy has sent the following communication to its brokers: Due to recent increase in prices & as per their terms and conditions, DUAL Energy have notified us that some of their customers that have signed up with them for a start date from 01/01/17 – 31/03/17 will be having a price change. The reasoning…

OFGEM does not think so. In case you have a credit balance (usually from a monthly budget plan) on your energy account and the supplier goes bankrupt, you may loose your money! Therefore Ofgem has put in place a new safety net to protect consumers in the unlikely event their supplier goes out of business.…

Customer A just visited our office with electricity bills from his supplier amounting to £27’000! We checked the rates, readings and dates and all appear to be correct. Buy hey! Among the various consumption figures it says 99’000kwh! The error: the previous reading was estimated at 60000 the latest reading was actual at 59000 – instead…

OFGEM has published data which shows that in the first half of this year (Jan-June 2016) more than 3.8 million switches took place as people changed their energy supplier – around a million more than the same period last year (Jan-June 2015). In the first half of 2016, around 1.6 million domestic customers switched gas…

David Lande from Alpine Utilities was disappointed to learn that Scottish Power have a very rigid process of re-applying for transfer after an objection. The system is automatic and will only re-apply 29 days after receiving the first objection. This can lead to customers paying unnecessarily excessive out-of-contract rates. Following the intervention of Alpine Utilities…

Recently a customer contacted Alpine Utilities Ltd as his previous supplier’s end read was much higher than the new supplier’s start read, which would cost the customer hundreds of pounds for double charged energy. Alpine Utilities contacted the new supplier on the customer’s behalf and we are awaiting the final response from the supplier. It is…

In the 2015 Autumn Statement, the Government announced its intent to reduce the impact of renewables policies on the costs of electricity for the most Energy Intensive Industries (EIIs). This proposal would see EIIs exempt from a significant proportion1 of the costs of the Renewables Obligation (RO) and the Small Scale Feed-in Tariff (ss-FiT), in…

As Alpine Utilities Ltd has experienced various serious problems with Extra Energy we welcome OFGEM’s investigation into that supplier’s performance. We note that OFGEM has only acted once they have been informed of a highly level of complaints by the Citizens Advise Service and the Energy Ombudsman in March and April respectively. Some energy brokers…