News

OFGEM has issued on Thursday an open letter outlining what they expect from suppliers in regards to dealing with residential customers who have a gas meter but don’t use any gas. https://www.ofgem.gov.uk/ofgem-publications/95007/treatmentofdomestichouseholdsthatdonotusegas-pdf While all big 6 suppliers have adopted a fair policy at least towards vulnerable customers, OFGEM is urging smaller suppliers to follow suit.…

OFGEM expressed its disappointment that the Project NEXUS which is meant to streamline the meter point administration for independent gas transporters IGTs will not be implemented by the proposed date of 1st October 2015. It appears that the industry will not have their system upgrades ready and tested by that date. This proves once again…

On the 30th April OFGEM convened a roundtable discussion on the potential challenges to TPIs offering face-to-face services. Is this a come-back to the much criticised and later withdrawn doorstep selling or has OFGEM recognised that there is nothing compared to face-to-face consultation? They were addressing the need for people without internet access; but most comparison…

Alpine Utilities is delighted to launch our new website. Customers and suppliers can find out not only about our business but there is also plenty of up-to-date information in our FAQ and Glossary pages, which will assist customers to understand their bills and contracts. We encourage you to visit this website regularly and look out for any relevant…