News

OFGEM Allows Npower To Test Reminding Customers Closer To Their Renewal Dates
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OFGEM just announced that they are allowing Npower to trial sending out renewal reminders to domestic customers between 35 and 21 days instead of the statuary 42 to 49 days prior the renewal date. It is argued that customer’s may more likely take action closer to the renewal date. This statement has implication in the…

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Beware Of The Little Tick!
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Were are currently being inundated by data managing companies offering us to purchase 1000’s of customers details with consumption and renewal information. Apparently this info was collected by business energy comparison websites where customers opted-in for their information to be shared with carefully selected companies for marketing purposes. It remains questionable whether customers have indeed…

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Successful Trials With CMOL’s
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OFGEM has now published results of their trials sending out cheapest market offer letters to customers on the most expensive standard variable tariff for at least a year. 3.4% of customers who received a supplier branded letter switched to a cheaper tariff compared to just 1% of customers not receiving one. It is clear that…

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Eon to Pass Trough Black Start Charges
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Eon have just informed brokers & customers that they will be invoicing for Black Start Charges incurred by National Grid that have worked out £117.23m above the forecasted costs. Customers will be receiving reconciliation invoices to recover much of this extra distribution cost at 0.016p per kWh for all electricity used between April 16 and…

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Conveyancing Solicitors Should Request Exact Meter Locations From Property Sellers
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A customer called Alpine Utilities urgently as he received an unexpected high electricity bill for the past 2 years since he moved into the property. The previous occupier never gave the supplier a final reading and the new tenant could not locate the electricity meter; the suppliers also had no record of its location. One…

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Customer Pays £1400 Too Much On Capacity Charges for Years
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Alpine Utilities have recently discovered how a customer of another reputable brokerage is paying over the odds on capacity charges they don’t need. Almost 10 years the developers rated the educational site at 275kVA we have now confirmed it uses no more than 134kVA. Reducing their availability could save them over £1400 per annum, yet the…

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October Holidays
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Please note our office will be closed the following days with no access to e-mails: Thu 5th Oct – Fri 13th Oct 17 Sorry for any inconvenience this may cause.

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Established Broker Uses Alpine Utilities’ Experties
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We are proud to announce that an established broker firm is now seeking the expertise and  experience of Alpine Utilities. Despite their many years in business the London broker believes that Alpine Utilities have much to offer in back-office utility broker management. Mr Lande the director of Alpine Utilities Ltd says: ” We are delighted that…

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Corona Is Switching To Paperless Billing
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Corona sent today a green e-mail amongst other measures they are introducing paperless billing from September. While finding your bills online is always useful paperless billing is not necessarily greener billing. There have been calls in the past to re-introduce paper billing as the environmental footprint of accessing bills online, possibly printing them on a…

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Utility Warehouse Excelled In Customer Service
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Recently our Utility Warehouse internet-phone line stopped working. During the initial phone call to UW (after getting through to the correct dept.) they analysed that the problem was with their line rather than with my phone. It took them a few days to resolve the problem at their end but my phone was still not…

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