News

Out-of-Office 20th May 20
150 150 David

Please note; our office will be closed on Friday 29th May 20. We apologise for any inconvenience this may cause.

read more
Holidays 8th – 16th April 20
150 150 David

Please note, our office will be closed for holidays from 8th till 16th April 20. Emails will not be monitored. We apologize for any inconvenience this may cause.

read more
Companies pay £10.5 million over 9 August power cut
150 150 David

OFGEM have announced that 3 companies pay combined £10.5 million over the 9th August power cut. See link for full details: Companies pay £10.5 million over 9 August power cut This will hopefully send a message to all power generators and distributors to ensure security of supply.      

read more
Gas & Electricity Price Volatility Due To EDF Nuclear Scare
150 150 David

We have just been informed by a supplier that the energy market is currently going through a significant volatility due to the latest EDF nuclear scare. EDF reported that some of it components currently in use by french nuclear power stations are substandard. EDF shares plunged 7% and the effect on global energy prices have…

read more
OFGEM: Price Cap For Domestic But Not For Business Customers
150 150 David

OFGEM has recently published a report investigating the possibility of changing the price cap model for domestic consumers on the expensive variable tariff to a cost pass-through tariff. In response I have written to OFGEM asking why is there no price cap on out-of-contract tariff for business customers and we received the following response: Thank…

read more
Suppliers Are Going DD Only
150 150 David

Two supplier’s who previously offered cash & cheque payment method have reviewed their policy. SSE have communicated they no longer offer CC payment but customers can choose between fixed monthly or variable DD. Similarly British Gas are restricting  DD payment only to small customers (<50’000kwh electricity or <73’200kwh gas). With this growing list of supplier’s…

read more
Shall I Get A Smart Meter?
150 150 David

Some customers have contacted us to find out whether to accept the supplier’s invitation to install a smart meter. One thing is for sure, by the end of 2020 every consumer domestic or commercial will need to have a smart meter installed. That means we are now in the last 18 months of the smart…

read more
British Gas Closes Email Channel
150 150 David

Just received notification from British Gas saying: we’ll soon be closing our email channel. Instead, our webchat team will be happy to help with your query. We strongly object to such a move as many customers prefer using emails than webchat. You would have to remember the log-in details and webchats are usually only open during…

read more
Telecom Users To Get End Of Contract Alerts
150 150 David

Under a new OFCOM rule, telecom users must be alerted before their contract comes to an end to avoid customers paying excessive out-of-contract rates unnecessarily. Alpine Utilities have long campaigned to bring telecom contracts in line with energy ones. Although we would like to see contract end dates printed on bills as required on domestic…

read more
OFGEM Does Not Validate Suppliers T&C’s
150 150 David

In response to our recent complaint regarding supplier’s limit on their liability for causing customers to go out-of-contract, we received the following response: I can confirm that Ofgem does not approve suppliers’ terms and conditions of their contracts with their customers and this issue is outside of Ofgem’s remit. We strongly disagree with this statement…

read more