News

Holidays
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Please note our office will be closed the following days with no access to e-mails: Thursday/Friday 21st/22nd Sept 17 Thu 5th Oct – Fri 13th Oct 17 Sorry for any inconvenience this may cause.

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Established Broker Uses Alpine Utilities’ Experties
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We are proud to announce that an established broker firm is now seeking the expertise and  experience of Alpine Utilities. Despite their many years in business the London broker believes that Alpine Utilities have much to offer in back-office utility broker management. Mr Lande the director of Alpine Utilities Ltd says: ” We are delighted that…

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Corona Is Switching To Paperless Billing
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Corona sent today a green e-mail amongst other measures they are introducing paperless billing from September. While finding your bills online is always useful paperless billing is not necessarily greener billing. There have been calls in the past to re-introduce paper billing as the environmental footprint of accessing bills online, possibly printing them on a…

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Utility Warehouse Excelled In Customer Service
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Recently our Utility Warehouse internet-phone line stopped working. During the initial phone call to UW (after getting through to the correct dept.) they analysed that the problem was with their line rather than with my phone. It took them a few days to resolve the problem at their end but my phone was still not…

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Comparison Websites Can HIDE Best Deals
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According to Money Saving Expert OFGEM has now ruled that comparison websites are allowed to hide those deals that don’t pay them commission. While we appreciate that those switching companies must be properly funded, such a ruling can backfire, stifle competition and become a loser for everyone concerned. Once consumers lose trust in the comparison…

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OFGEM Penalty on British Gas
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OFGEM has today published its decision to impose a financial penalty to British Gas Trading. As many businesses including some of our customers have experienced delays and problems following the British Gas migration to a new system. Although that period was a challenge for all parties concerned we can testify that BG did everything to…

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Out-Of-Office Monday 30th June/1st July 2016
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Out-of-office: Please note we will be closed on Thursday & Friday 30th June & 1st July with no access to e-mails.  We will process all e-mails and messages the following working day. We apologise for any inconvenience this may cause.

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OFGEM Enhanced Compliance Monitoring
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As a responsible broker, Alpine Utilities Ltd reads suppliers T&C’s and advises customers accordingly. When we find that those T&C’s in our opinion do not comply with OFGEM’s licence conditions we will not hesitate to bring this to their attention as we believe only full compliance can bring the full benefit of the energy market…

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Lessons From The Grenfell Tower Disaster
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Firstly I would like to express my shock and horror as well as sadness over the 4th and biggest national tragedy in such a short time. My heart goes out for the victims and their families. I wish to extend my condolences to the victims families, friends and relatives. I wish all the injured ones…

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Election Results
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The devastating result from Thursday’s elections will undoubtedly effect energy prices. The drop in the value of the pound ultimately means higher cost in purchasing dollar traded oil and gas. We can only hope the prime minister will still have a strong negotiating position with the EU to help the UK a cheap and sustainable…

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