News

Opus Delays CSD For Renewal Contracts
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It has come to our attention that Opus Energy will only start a renewal contract 30 days late if no termination has been received. Why should the customer continue to pay expensive variable (out-of-contract) rate once a new contract is in place, just because the previous contract has not been terminated? David Lande, Senior Consultant…

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Holidays – Reduced Schedule From 10th September
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Holidays: Our office will be closed Mon/Tue 10th/11th Sept with no access to e-mails. Following that we will be operating on a reduced schedule until 2nd October. Further full day closures: Wednesday 19th Sep, Monday 24th Sep – Tuesday 2nd October We apologise for any inconvenience this may cause.

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Small Users Can Still Pay Higher VAT Rate & CCL
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While domestic customers only pay 5% VAT on fuel and no Climate Change Levi, Business customers pay 20% and an element for CCL. Small business users, however, are treated like domestic customers as are supplies for non-business use. Yet some small businesses still end up paying the full rate if they happen to use an…

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Does OFCOM Make An End To Nuisance Calls?
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We are all familiar with the ever increasing nuisance calls showing a number and when you try to call back the number doesn’t exist. This practice is now coming to an end. With effect from 1st October 18 all callers will need to forward an actual existing number. So no more hiding behind anonymity. Coupled…

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Privacy Policy Published
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In line with GDPR requirements, we have now published our privacy policy available at http://www.alpineutilities.co.uk/privacy-policy/ If you have any further queries, please contact us on our usual contact details.

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Shall I Get A Smart Meter?
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Some customers have contacted us to find out whether to accept the supplier’s invitation to install a smart meter. One thing is for sure, by the end of 2020 every consumer domestic or commercial will need to have a smart meter installed. Suppliers are expected to install as many smart meters as possible already now…

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Eon Pass On RO & CfD charges
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Eon has communicated that they will pass on Renewable Obligations (RO) and Contract for Difference (CfD) charges no longer paid by Energy Intensive Industries (EII) to all non EII customers. The new legislation came into force in November 17 for CfD and April 18 for RO. In line with their T&C’s they are allowed to…

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OFGEM Issued Provisional Order Against Iresa Banning To Take On New Customers
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OFGEM has issued a provisional order against the domestic energy supplier, banning them from taking on new customers and increasing DD payments for 3 month. Over this period, Ofgem has ordered Iresa to improve the service it provides to its customers, including in the following ways: extending call centre hours, bringing down average call waiting…

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The Drawback of P272
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If P272 was meant to save customers on their electricity bills, there is another drawback on this. Besides the disproportional capacity charges and MOP costs, we found now another problem for small customers. Various competitive suppliers would not quote for small volumes; so the choice for medium P272 businesses is restricted and the competition not…

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British Gas Business CS Contradicting Letter Sent To Customer
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Our Client received a letter from from British Gas Business confirming termination received. The letter says: We’re writing to confirm your termination notice has been received and your Fixed Price Energy Plan will end on 5th March 2018. After this date if you haven’t arranged a new Fixed Price Plan … or moved to another supplier,…

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