News

Utility Warehouse Excelled In Customer Service
150 150 David

Recently our Utility Warehouse internet-phone line stopped working. During the initial phone call to UW (after getting through to the correct dept.) they analysed that the problem was with their line rather than with my phone. It took them a few days to resolve the problem at their end but my phone was still not…

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Comparison Websites Can HIDE Best Deals
150 150 David

According to Money Saving Expert OFGEM has now ruled that comparison websites are allowed to hide those deals that don’t pay them commission. While we appreciate that those switching companies must be properly funded, such a ruling can backfire, stifle competition and become a loser for everyone concerned. Once consumers lose trust in the comparison…

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OFGEM Penalty on British Gas
150 150 David

OFGEM has today published its decision to impose a financial penalty to British Gas Trading. As many businesses including some of our customers have experienced delays and problems following the British Gas migration to a new system. Although that period was a challenge for all parties concerned we can testify that BG did everything to…

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Out-Of-Office Monday 30th June/1st July 2016
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Out-of-office: Please note we will be closed on Thursday & Friday 30th June & 1st July with no access to e-mails.  We will process all e-mails and messages the following working day. We apologise for any inconvenience this may cause.

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OFGEM Enhanced Compliance Monitoring
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As a responsible broker, Alpine Utilities Ltd reads suppliers T&C’s and advises customers accordingly. When we find that those T&C’s in our opinion do not comply with OFGEM’s licence conditions we will not hesitate to bring this to their attention as we believe only full compliance can bring the full benefit of the energy market…

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Lessons From The Grenfell Tower Disaster
150 150 David

Firstly I would like to express my shock and horror as well as sadness over the 4th and biggest national tragedy in such a short time. My heart goes out for the victims and their families. I wish to extend my condolences to the victims families, friends and relatives. I wish all the injured ones…

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Election Results
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The devastating result from Thursday’s elections will undoubtedly effect energy prices. The drop in the value of the pound ultimately means higher cost in purchasing dollar traded oil and gas. We can only hope the prime minister will still have a strong negotiating position with the EU to help the UK a cheap and sustainable…

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British Gas Is Trialing New Clearer Billing Format
150 150 David

We are pleased to learn that British Gas is conducting a trial to simplify it’s domestic bills for clearer appearance. It is encouraging that OFGEM has permitted these trials against the rules of the licence conditions as their spirit is clearly to benefit the consumers and that is what BG is trying to do. However…

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It’s Not Just The NHS That Can Be Hacked
150 150 David

Following the widely reported cyber-attack on the NHS and other high profile targets around the world it’s important to remember that every single computer connected to e-mail or internet is vulnerable. Scammers tend to send genuine looking e-mails with “important” attachments which contain dangerous viruses. While they often pretend to come from your bank, recently…

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Labor Manifesto Includes: Creating at least one publicly-owned energy company in every region
150 150 David

I question Labors manifesto of creating at least one publicly owned energy supplier in every region. What are they trying to achieve? Cheaper prices? Do they believe they will be able to undercut the big6 supplier? If yes, that would mean driving most energy suppliers especially smaller ones out of business. This would certainly be…

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