News

Ofgem proposes new tests for licensing energy suppliers
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OFGEM started a consultation on strengthen the criteria they use to assess supply licence applications for new entrants in the energy supply market. This follows the collapse of a number of smaller suppliers over the past year(s) and failure of some others to provide adequate customer service. In response to OFGEM’s supplier licensing review we have…

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Renewal Never Applied
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Recently a customer sent us an electricity bill charged at the variable rate. A quick check revealed that a contract had been renewed back in November last year. Alpine Utilities contacted the supplier who apologized for the error and promised to re-bill the customer. This incident highlights the pitfalls energy customers can fall into. Alpine…

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BG Changes VAT Status At Renewal
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Customers who paid the reduced VAT rate and no CCL during the 1st contract term, may find this changed at the contract renewal. Customers are therefore advised to check the VAT rate after a contract renewal and should contact the supplier if the discount has no longer been applied. Alpine Utilities Ltd encourages its clients…

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OFGEM Info On Third-Party FIT Ownership
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OFGEM has published today an information leaflet regarding third-party FIT ownership. This may be relevant to homeowners with solar panels installed and owned by another company. The info can be found on https://www.ofgem.gov.uk/system/files/docs/2018/10/third_party_ownership_under_the_fit_scheme.pdf

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Opus Delays CSD For Renewal Contracts
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It has come to our attention that Opus Energy will only start a renewal contract 30 days late if no termination has been received. Why should the customer continue to pay expensive variable (out-of-contract) rate once a new contract is in place, just because the previous contract has not been terminated? David Lande, Senior Consultant…

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Small Users Can Still Pay Higher VAT Rate & CCL
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While domestic customers only pay 5% VAT on fuel and no Climate Change Levi, Business customers pay 20% and an element for CCL. Small business users, however, are treated like domestic customers as are supplies for non-business use. Yet some small businesses still end up paying the full rate if they happen to use an…

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Does OFCOM Make An End To Nuisance Calls?
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We are all familiar with the ever increasing nuisance calls showing a number and when you try to call back the number doesn’t exist. This practice is now coming to an end. With effect from 1st October 18 all callers will need to forward an actual existing number. So no more hiding behind anonymity. Coupled…

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Privacy Policy Published
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In line with GDPR requirements, we have now published our privacy policy available at http://www.alpineutilities.co.uk/privacy-policy/ If you have any further queries, please contact us on our usual contact details.

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Eon Pass On RO & CfD charges
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Eon has communicated that they will pass on Renewable Obligations (RO) and Contract for Difference (CfD) charges no longer paid by Energy Intensive Industries (EII) to all non EII customers. The new legislation came into force in November 17 for CfD and April 18 for RO. In line with their T&C’s they are allowed to…

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OFGEM Issued Provisional Order Against Iresa Banning To Take On New Customers
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OFGEM has issued a provisional order against the domestic energy supplier, banning them from taking on new customers and increasing DD payments for 3 month. Over this period, Ofgem has ordered Iresa to improve the service it provides to its customers, including in the following ways: extending call centre hours, bringing down average call waiting…

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