Renewal Never Applied

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Recently a customer sent us an electricity bill charged at the variable rate. A quick check revealed that a contract had been renewed back in November last year.

Alpine Utilities contacted the supplier who apologized for the error and promised to re-bill the customer.

This incident highlights the pitfalls energy customers can fall into.

Alpine Utilities always requests to receive the first bill of any new/renewal contract for free validation. As most customers rarely spot any issues utility brokers are in a much better position to find and rectify any errors.