OFGEM has announced that it has issued a provisional order against Solarplicity, banning it from taking on new customers and increasing Direct Debits of vulnerable customers.
Solarplicity, a supplier with 60’000 customers, has been warned by OFGEM to get its house in order within 3 months or face extension of the order or revocation of its license.
It is encouraging to see OFGEM taking a firm stand against suppliers failing to deliver the service expected by customers.
However we have long campaigned that rather than waiting for complaints to flood, any application for a supplier license should be scrutinized as to whether the applicant will be able to deliver a satisfactory service both from within the human resources and more importantly a sound and capable IT system.
All too often customers experience great trouble as a result of a poor or faulty IT system.