NPower Refuses To Speak To Brokers

150 150 David

Calling Npower regarding an unwarranted objection I was told they no longer speak to brokers and I would have to email instead.

Firstly in many instances it is far too long until an email response is being received as often matter are of urgent nature.

But in general we find such a policy totally unacceptable as it is usually the broker who has all the relevant information and is being paid by the customer to sort out everything. Obviously they must adhere to data protection, but a valid letter of authority is sufficient and works fine with all other suppliers.

They are not doing any service to the customer by restricting communication with brokers.