News

We are all familiar with the ever increasing nuisance calls showing a number and when you try to call back the number doesn’t exist. This practice is now coming to an end. With effect from 1st October 18 all callers will need to forward an actual existing number. So no more hiding behind anonymity. Coupled…

In line with GDPR requirements, we have now published our privacy policy available at http://www.alpineutilities.co.uk/privacy-policy/ If you have any further queries, please contact us on our usual contact details.

Eon has communicated that they will pass on Renewable Obligations (RO) and Contract for Difference (CfD) charges no longer paid by Energy Intensive Industries (EII) to all non EII customers. The new legislation came into force in November 17 for CfD and April 18 for RO. In line with their T&C’s they are allowed to…

OFGEM has issued a provisional order against the domestic energy supplier, banning them from taking on new customers and increasing DD payments for 3 month. Over this period, Ofgem has ordered Iresa to improve the service it provides to its customers, including in the following ways: extending call centre hours, bringing down average call waiting…

If P272 was meant to save customers on their electricity bills, there is another drawback on this. Besides the disproportional capacity charges and MOP costs, we found now another problem for small customers. Various competitive suppliers would not quote for small volumes; so the choice for medium P272 businesses is restricted and the competition not…

Our Client received a letter from from British Gas Business confirming termination received. The letter says: We’re writing to confirm your termination notice has been received and your Fixed Price Energy Plan will end on 5th March 2018. After this date if you haven’t arranged a new Fixed Price Plan … or moved to another supplier,…

British Gas Business called today a customer offering to winback a gas contract that had been signed with a competitor. Even after being told that the contract had been confirmed and locked-in with the other supplier, they still continued to offer to retain the business. This practice is unethical, illegal and most of all could cost…

OFGEM just announced that they are allowing Npower to trial sending out renewal reminders to domestic customers between 35 and 21 days instead of the statuary 42 to 49 days prior the renewal date. It is argued that customer’s may more likely take action closer to the renewal date. This statement has implication in the…

Were are currently being inundated by data managing companies offering us to purchase 1000’s of customers details with consumption and renewal information. Apparently this info was collected by business energy comparison websites where customers opted-in for their information to be shared with carefully selected companies for marketing purposes. It remains questionable whether customers have indeed…

OFGEM has now published results of their trials sending out cheapest market offer letters to customers on the most expensive standard variable tariff for at least a year. 3.4% of customers who received a supplier branded letter switched to a cheaper tariff compared to just 1% of customers not receiving one. It is clear that…