It has come to our attention that Opus Energy will only start a renewal contract 30 days late if no termination has been received.
Why should the customer continue to pay expensive variable (out-of-contract) rate once a new contract is in place, just because the previous contract has not been terminated?
David Lande, Senior Consultant of Alpine Utilities comments: Such a policy is unheard of and unacceptable and we will escalate the matter to the highest level.