News

OFGEM has today published its decision to impose a financial penalty to British Gas Trading. As many businesses including some of our customers have experienced delays and problems following the British Gas migration to a new system. Although that period was a challenge for all parties concerned we can testify that BG did everything to…

As a responsible broker, Alpine Utilities Ltd reads suppliers T&C’s and advises customers accordingly. When we find that those T&C’s in our opinion do not comply with OFGEM’s licence conditions we will not hesitate to bring this to their attention as we believe only full compliance can bring the full benefit of the energy market…

Firstly I would like to express my shock and horror as well as sadness over the 4th and biggest national tragedy in such a short time. My heart goes out for the victims and their families. I wish to extend my condolences to the victims families, friends and relatives. I wish all the injured ones…

The devastating result from Thursday’s elections will undoubtedly effect energy prices. The drop in the value of the pound ultimately means higher cost in purchasing dollar traded oil and gas. We can only hope the prime minister will still have a strong negotiating position with the EU to help the UK a cheap and sustainable…

We are pleased to learn that British Gas is conducting a trial to simplify it’s domestic bills for clearer appearance. It is encouraging that OFGEM has permitted these trials against the rules of the licence conditions as their spirit is clearly to benefit the consumers and that is what BG is trying to do. However…

Following the widely reported cyber-attack on the NHS and other high profile targets around the world it’s important to remember that every single computer connected to e-mail or internet is vulnerable. Scammers tend to send genuine looking e-mails with “important” attachments which contain dangerous viruses. While they often pretend to come from your bank, recently…

I question Labors manifesto of creating at least one publicly owned energy supplier in every region. What are they trying to achieve? Cheaper prices? Do they believe they will be able to undercut the big6 supplier? If yes, that would mean driving most energy suppliers especially smaller ones out of business. This would certainly be…

OFGEM has granted Npower a time-limited derogation to allow the Licensee to proceed with the trial to test consumer engagement with its new Statement of Renewal Terms. Npower has taken feedback from customers, which showed that the current Statement of Renewal Terms for domestic customers based on the prescription by the SLCs is too long,…

What’s happening? The gas industry is going through a period of change during 23 May and 06 June 2017. This change affects all gas suppliers where a large IT upgrade is taking place across the entire gas industry. This will prevent any registration during this time. As a result of this, customers may experience a…

District Heating is where households no longer use their own individual heating boiler but get hot water for their heating from waste heat generated by a mini-power station (CHP) or a recycling plant or factory. The heat is being transported through underground pipes and the scheme is meant to cut carbon as well as cost…