OFGEM Penalty on British Gas

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OFGEM has today published its decision to impose a financial penalty to British Gas Trading.
As many businesses including some of our customers have experienced delays and problems following the British Gas migration to a new system.
Although that period was a challenge for all parties concerned we can testify that BG did everything to sort things out and compensate the customer in full.
Alpine Utilities have previously written to OFGEM that supplier’s systems should be audited. But from today’s press release it’s evident that the authority places the onus of system reliability on the supplier’s testing.
We hope this penalty will signal to all suppliers big and small to bring their house in order and ensure that their system and staff training is are of highest standard to serve all customers correctly and efficiently.