News

Npower Limit Its Liability For Out-Of-Contract Cost To £1000
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Many customers are aware of the excessive cost of being out-of-contract. Often enough being out of contract isn’t the customer’s fault but the suppliers. Quite obvious in such a case the supplier should be liable to reimburse the customer in full. Yet Npower put a limit of just £1000 to its liability. We believe this…

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Ofgem introduces new tougher entry tests for energy suppliers
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Following a number of new entrants in the energy supply market going out of business, OFGEM is now introducing tougher entry tests for new applicants. OFGEM is also proposing new measures with the aim of raising standards of existing suppliers. We certainly welcome any program to improve customer experience within the energy market. However part…

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NPower Refuses To Speak To Brokers
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Calling Npower regarding an unwarranted objection I was told they no longer speak to brokers and I would have to email instead. Firstly in many instances it is far too long until an email response is being received as often matter are of urgent nature. But in general we find such a policy totally unacceptable…

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Solarplicity Banned From Taking New Customers
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OFGEM has announced that it has issued a provisional order against Solarplicity, banning it from taking on new customers and increasing Direct Debits of vulnerable customers. Solarplicity, a supplier with 60’000 customers, has been warned by OFGEM to get its house in order within 3 months or face extension of the order or revocation of…

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Npower Rejecting All LOA’s
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While we have successfully submitted hundreds of LOA’s (letter of authority) ever since joining the industry 19 years ago, over the past few weeks Npower has made it a sport to systematically reject almost all of our LOA’s presented, citing the new GDPR regulations. While we strongly support data protection, business has to continue to…

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Less Than 4 Weeks Into The New Year 2nd Supplier Out-Of-Business
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In less than 4 weeks into the new year the 2nd energy supplier Our Power with 38’000 domestic customers out-of-business. Perhaps time for OFGEM and the DTI to do some soul-searching and demand some rigorous tests before granting a license to a new energy supplier. Allowing  one supplier after the other to go out of…

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Economy Energy Ceased Trading
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Just 8 days into the new year Economy Energy with 235,000 domestic customers ceased trading. Following 2018 with 8 suppliers going out of business, what will 2019 bring? Is the utility market sustainable for smaller suppliers? OFGEM and the DTI will have to answer this question.

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OFGEM Takes Action Against Economy Energy
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Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues. According to OFGEM the following problems have been identified with this supplier: The particular behaviours of concern giving rise to the provisional order are that Economy Energy’s Domestic Customers are or are likely to be: at risk of…

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D-Energi Increases Unit Rate 3 Months After Contract Start by 3.5p/kwh
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D-Energi has written to some customers that their fixed-term contract rate will increase by over 3.5p/kwh (over 20% increase!) just 2-3 months after the start of their electricity contract. A customer who signed up in August an electricity contract with D-Energi to start in October has now a month later been informed that his unit…

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Spark Energy Is The Latest To Go – Who Is Next
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Spark Energy Supply Ltd is the latest small supplier to cease trading, after Extra Energy the 2nd in just a week. This sparks the debate: are small suppliers viable? Is it worth signing up with a small supplier? For domestic customers there isn’t that much on stake. OFGEM will now find an alternative supplier of…

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