British Gas Closes Email Channel

150 150 David

Just received notification from British Gas saying: we’ll soon be closing our email channel. Instead, our webchat team will be happy to help with your query.

We strongly object to such a move as many customers prefer using emails than webchat. You would have to remember the log-in details and webchats are usually only open during office hours. Emails allow customers to do their paperwork evenings and weekends. Also emails can be used by brokers on behalf of their clients by attaching a valid letter of authority, webchat will make that much harder.

We hope  British Gas will reconsider and other suppliers will not follow suit.