Npower Limit Its Liability For Out-Of-Contract Cost To £1000

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Many customers are aware of the excessive cost of being out-of-contract.

Often enough being out of contract isn’t the customer’s fault but the suppliers. Quite obvious in such a case the supplier should be liable to reimburse the customer in full.

Yet Npower put a limit of just £1000 to its liability.

We believe this is unacceptable and have written to OFGEM to disallow such a limit.