In response to our recent complaint regarding supplier’s limit on their liability for causing customers to go out-of-contract, we received the following response:
I can confirm that Ofgem does not approve suppliers’ terms and conditions of their contracts with their customers and this issue is outside of Ofgem’s remit.
We strongly disagree with this statement and feel that the regulator should be more proactive in ensuring the small print does not disadvantage customers.
Mr Lande our senior consultant says: “In light of endless complaints surrounding suppliers performance it is high time that OFGEM starts to scrutinize all aspects of the energy suppliers business including their T&C’s as well as their IT systems. Only once this happens can we expect customers to be treated fairly and with the due respect!”