British Gas No Longer Communicates With Most Brokers

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British Gas has recently introduced a new policy: They will no longer communicate with smaller brokers apart from accepting termination notices.

We find this totally unacceptable, as many customers rely on their brokers to resolve billing and other problems with their suppliers.

Customers have all the right to appoint a 3rd party of their choice to represent them with their suppliers.

We have raised this matter with OFGEM and hope the regulator will intervene against such practices.