We have just been informed that Scottish Power renewals policy is to renew it only from the 1st of the Month.
To make matters worse, if a renewal application is being submitted late in the month it may not have enough time to book it for the following 1st but only a month later.
In this way, customers can be out of contract for several weeks following their renewal application.
We believe this unacceptable and have challenged it with a formal complaint and will take the matter to the Energy Ombudsman if necessary.
At Alpine Utilities the customer’s rights are at our heart and we will do everything to get them justice.