News

CMA report finds competition in the energy market is not working as it should.
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CMA has yesterday published it’s report of the energy market: Roger Witcomb, Chairman of the energy market investigation, said among other points: – There are millions of customers paying too much for their energy bills – but they don’t have to. – Whilst competition is delivering benefits to increasing numbers of customers, mainly through the…

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Cheaper off-peak electricity for business consumers
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OFGEM published yesterday a factsheet to outline what is happening and the benefits of P272. This can be accessed through https://www.ofgem.gov.uk/sites/default/files/docs/2015/07/factsheet_131_cheaper_electricity_for_businesses_web_0.pdf The idea is to charge customers more accurately for the time of use where peak times typically early evening costs more than off peak times when there is less demand and more renewable electricity…

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Cycling and walking ‘saves UK £1m a day’
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ELN reports: The UK economy has saved more than £1 million a day by cycling and walking. The savings have been made as a result of improved health and reduced congestion, pollution and greenhouse gas emissions. So just think of your own health and take out your bike to get to work; you’ll be doing…

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When will your Maximum Demand meter change to HH
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OFGEM have now accepted industry concerns about the short time scale in implementing P272, the changeover of maximum demand electricity meters (profile 05 – 08) to Half Hourly. OFGEM has therefore agreed to extend the implementation date to 1st April 2017. However, in order to minimise the risk of change over in mid contract; any…

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Third Gas Discovery in the Norwegian Sea
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ELN reports that Norway’s oil and gas firm Statoil has found more gas in the Norwegian Sea – we can only hope this will reduce gas prices even further.

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Amber Rudd tells Big Six to cut energy prices & Energy customers ‘owe suppliers £503m – Is there a connection?
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As reported by Energy Live News: Newly-appointed Energy Secretary Amber Rudd has written to British Gas, E.ON, EDF Energy, npower, SSE and ScottishPower asking them about their plans to cut gas and electricity bills. The letter reportedly states: “In light of the greater regulatory stability we are providing and continued stability in wholesale gas prices,…

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Treatment of domestic households that do not use gas
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OFGEM has issued on Thursday an open letter outlining what they expect from suppliers in regards to dealing with residential customers who have a gas meter but don’t use any gas. https://www.ofgem.gov.uk/ofgem-publications/95007/treatmentofdomestichouseholdsthatdonotusegas-pdf While all big 6 suppliers have adopted a fair policy at least towards vulnerable customers, OFGEM is urging smaller suppliers to follow suit.…

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Project NEXUS will be delayed
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OFGEM expressed its disappointment that the Project NEXUS which is meant to streamline the meter point administration for independent gas transporters IGTs will not be implemented by the proposed date of 1st October 2015. It appears that the industry will not have their system upgrades ready and tested by that date. This proves once again…

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OFGEM discusses TPI provision of face-to-face services
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On the 30th April OFGEM convened a roundtable discussion on the potential challenges to TPIs offering face-to-face services. Is this a come-back to the much criticised and later withdrawn doorstep selling or has OFGEM recognised that there is nothing compared to face-to-face consultation? They were addressing the need for people without internet access; but most comparison…

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Launch of new website
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Alpine Utilities is delighted to launch our new website. Customers and suppliers can find out not only about our business but there is also plenty of up-to-date information in our FAQ and Glossary pages, which will assist customers to understand their bills and contracts. We encourage you to visit this website regularly and look out for any relevant…

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