News

Daily Mail accuses OFGEM for having made a deal with the suppliers to hide their profits – OFGEM categorically denies such allegations. We neither work for OFGEM nor do we sit on the management board of any of the suppliers, so we will never find out what’s behind the story. But how comes that despite…

Which? magazine published the results of their customer satisfaction survey showing most of the big6 suppliers at the lower end of the table. Npower is still at the bottom with just 41% satisfaction score despite a recent £26m fine. This proves that no financial penalties in the world can improve customer satisfaction. It is now…

Commenting on E.ON’s price announcement Ofgem’s CEO Dermot Nolan said: “This is a step in the right direction and it is good to see some movement in energy prices for consumers. We have consistently called on suppliers to explain why retail prices are not falling and this price cut goes some way towards addressing that…

OFGEM published today various market indicators @ https://www.ofgem.gov.uk/monitoring-market/retail-market-indicators. Some interesting results: Retail Price Comparison; shows the avarage standard tariff from the big6 suppliers as £1098 compared to the cheapest tariff of all suppliers as £810 – a whopping £288 possible saving! For large properties this figure would be far more. Not surprising other suppliers have…

The Times published a story yesterday saying the regulator is “too soft” in promoting competition between energy suppliers and that it “has failed to crack down on door-to-door miss-selling” and on regular cases of overcharging. OFGEM boss Dermot Nolan however strongly disputes this claim as he imposed in December a £26m penalty on Npower and he referred the…

ELN cites a First Utility Estimate that as much as 70% of households are still paying the standard tariff with their Big6 supplier. As the cheapest tariff available was £305 cheaper (32%) in December 15 than the dearest standard tariff; most households could have saved £750 on their Energy bills in the last 3 years.…

Greenpeace Co-founder and former leader Patrick Moore told ELN: The increase in Carbon Dioxide (CO2) is not related to global warming and there is no definitive proof. He believes the future will show the hysteria over climate change is a “complete fabrication”. He added rich countries’ plans for wind and solar power “is a giant…

OFGEM has published its decision to fine BES Commercial Electricity Ltd and Business Energy Solutions Ltd (together referred to as “BES”) for their breaches in various consumer handling standards. The first breach related to: SLC 7A.4(b) – Supply to Micro Business Consumers – These provisions require that, before a licensee enters into a Micro Business…

OFGEM published analysis on Non-gas heating customers. It discusses primarily households with electric heating of which 1.7m use heating systems with the capability to store heat. This allows households to use cheaper electricity at night to charge the heating system, and to release heat during the day. Almost all of these are storage heaters. A…

In view of the “tight but managegable” electricity margin this winter; National Grid has now secured an extra 3.58GW of electricity to cover potential demand during winter 16/17 as reported by ELN. This does not only give us some comfort not to expect any power outages but should put some pressure on electricity prices, too.…