The Times published a story yesterday saying the regulator is “too soft” in promoting competition between energy suppliers and that it “has failed to crack down on door-to-door miss-selling” and on regular cases of overcharging.
OFGEM boss Dermot Nolan however strongly disputes this claim as he imposed in December a £26m penalty on Npower and he referred the market to the Competition and Markets Authority (CMA).
Consumers, however have yet to see the results: Wholesale prices have plummeted but not the domestic energy bills!
Also in recent months Alpine Utilities submitted numerous complaints to various big6 suppliers on behalf of our customers.
We belive OFGEM needs to do more regular checks and audits on whether supplier’s systems are working and not allow years to pass until suppliers admit they had a problem in their billing system.