Treatment of domestic households that do not use gas

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OFGEM has issued on Thursday an open letter outlining what they expect from suppliers in regards to dealing with residential customers who have a gas meter but don’t use any gas.

While all big 6 suppliers have adopted a fair policy at least towards vulnerable customers, OFGEM is urging smaller suppliers to follow suit.
This concerns primarily domestic consumers who usually pay a standing charge for a service they don’t use.
For commercial properties that don’t use any gas, we can offer no-standing charge contracts – individual circumstances with their future plans on using the premises should be discussed with our consultant.