OFGEM Discussed Re-application Process with Scottish Power

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David Lande from Alpine Utilities was disappointed to learn that Scottish Power have a very rigid process of re-applying for transfer after an objection. The system is automatic and will only re-apply 29 days after receiving the first objection. This can lead to customers paying unnecessarily excessive out-of-contract rates.
Following the intervention of Alpine Utilities with OFGEM, they have contacted Scottish Power and they agreed to will look to develop an override for the circumstances that you have described.
OFGEM thanked Alpine Utilities for bringing this issue to their attention.

Mr Lande said: It’s very encouraging to be able to flag a problem with a supplier and see OFGEM taking immediate action.