Recently a customer contacted Alpine Utilities Ltd as his previous supplier’s end read was much higher than the new supplier’s start read, which would cost the customer hundreds of pounds for double charged energy.
Alpine Utilities contacted the new supplier on the customer’s behalf and we are awaiting the final response from the supplier.
It is therefore important that customers always compare the previous supplier’s final bill with the new supplier’s first one.
Any discrepancy should be reported immediately and as a responsible broker we will pass on your complaint to the relevant department.