Customer A just visited our office with electricity bills from his supplier amounting to £27’000! We checked the rates, readings and dates and all appear to be correct.
Buy hey! Among the various consumption figures it says 99’000kwh! The error: the previous reading was estimated at 60000 the latest reading was actual at 59000 – instead of calculating a credit of 1000kwh, the supplier billed for 99’000!
Alpine Utilities has now contacted the supplier on behalf of the customer and we are waiting for a revised bill.
It’s not just to find the cheapest price you need a professional broker – we make sure you are not unjustly ripped off by the suppliers!