News

Holidays: Our office will be closed Mon/Tue 26/27th Sept with no access to e-mails. Following that we will be operating on a reduced schedule until 18th October. Further full day closures: Wednesday 5th Oct, Monday 10th Oct – Monday 18th Oct. We apologise for any inconvenience this may cause.

Please note; following the Jubilee bank-holidays our office will be closed on Monday 6th June 22. We apologise for any inconvenience this may cause.

Please note, our office will be closed for holidays on the 15th April and re-open on the 25th April 22. Emails will not be monitored. We apologize for any inconvenience this may cause.

We received the following communication from Utilita today: Utilita has today made the incredibly difficult decision to temporarily cease taking on any new customers or void properties. There are many factors, but primarily this is down to two: the unprecedented worldwide energy crisis – with gas prices alone going up 12% in one day, [fortunately…

Alpine Utilities  reached out to OFGEM to intervene against exorbitant out-of-contract rates. Alpine wrote: I am looking at a recent electricity bill from British Gas to a customer, who unfortunately got out of contract for a few days. The charges are exorbitant with 31.162p/kwh, which is about double the contract rate.   While domestic standard…

We have just been informed that Scottish Power renewals policy is to renew it only from the 1st of the Month. To make matters worse, if a renewal application is being submitted late in the month it may not have enough time to book it for the following 1st but only a month later. In…

OFGEM issued yesterday a letter to suppliers, outlining their expectations for energy suppliers who are dealing with domestic and micro business consumers when undertaking charge recovery action (also called backbilling). https://www.ofgem.gov.uk/system/files/docs/2020/12/open_letter_on_expectations_for_energy_suppliers_undertaking_charge_recovery_action_0.pdf The purpose of this letter is to remind relevant energy suppliers of the requirements placed on them by supply Standard Licence Condition (SLC) 1 21BA…

Utilita has been reprimanded by OFGEM for continue to fit 1st generation smart meters (SMETS1), which can loose functionality when the customer switches supplier, instead of the latest generation SMETS2 meters. OFGEM has warned, if they fail to fit 15000 2nd generation smart meters by 31st July 21 they could be banned from taking on…

British Gas has recently introduced a new policy: They will no longer communicate with smaller brokers apart from accepting termination notices. We find this totally unacceptable, as many customers rely on their brokers to resolve billing and other problems with their suppliers. Customers have all the right to appoint a 3rd party of their choice…

OFGEM have announced that 3 companies pay combined £10.5 million over the 9th August power cut. See link for full details: Companies pay £10.5 million over 9 August power cut This will hopefully send a message to all power generators and distributors to ensure security of supply.