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OFGEM has published interesting infographics on suppliers’ performance. In 2014 domestic customer made 6.5m complaints to the larger suppliers. The recent publications also show a relative low percentage of complaints resolved by the next day. Given the number of years since the inception of the de-regulation and the responsibility energy suppliers have in consumers day-to-day…

OFGEM published today its decision to fine Utilita for blocking domestic customers without good reason from changing supplier. Once again OFGEM demonstrated its power and determination to root out any misconduct by suppliers and we hope this will cause all suppliers to bring their house in order.

OFGEM reported: Dermot Nolan, chief executive of Ofgem, told BBC Radio 4’s “You and Yours” programme that energy companies should cut bills – and urged listeners to switch tariff to get a better deal. He complained that despite wholesale gas prices on a 6 year low; supply companies have barley cut their rates. Customers should…

ELN reports: UK energy suppliers owe around £980 million to homeowners in overpaid bills. This is usually a result of direct-debit payments set too high. But it is important that customers give their own meter readings instead of just accepting an estimated bill; and when the credit amount is getting too high consumers should ask…

OFGEM published today infographics on bills and prices and the number customers switching suppliers; see following link: https://www.ofgem.gov.uk/publications-and-updates/infographic-bills-prices-and-profits?utm_medium=email&utm_source=dotMailer&utm_source=Office%20of%20Gas%20and%20Electric%20Markets%20(OFGEM)&utm_campaign=Daily-Alert_29-10-2015&utm_campaign=6338823_Daily-Alert_29-10-2015&utm_content=Infographic:%20Bills,%20prices%20and%20profits&dm_i=1QCB,3RV2F,F31ALJ,DLCJM,1 Shockingly: 60% of consumers don’t recall energy supplier yet consumers who have never switched could save around £200 per year on their energy bills (far more for higher users!) Another infographic published by OFGEM explains our security…

OFGEM has now published its CEO Dermont Nolan’s speech with tables presenting the drop of gas prices:   He also voiced fresh criticism on suppliers for not passing on this wholesale price drop to consumers. He therefore repeated his call to customers to shop around for the best deal. Please call us today to negotiate…

EiBI reports in its October issue that overall energy usage has declined from 196.8 million tonnes of oil equivalent (mtoe) in 1964 to 187.9 mtoe in 2014. At the same time GDP has gone up by almost 270%. Gas consumption is now also no higher than 30 years ago. Since 2005 overall nergy usage has…

OFGEM’s investigation into ScottishPower opened in November 14 whether it is complying with the Standards of Conduct (SOC) (SLC 25C) of its gas and electricity supply licence and with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (‘Complaints Handling Regulations’). We are also investigating ScottishPower’s compliance with SLCs 27.17 and 27.18, in relation…

ELN reports: More businesses are choosing to buy their electricity and gas from outside the Big Six. That’s according to the latest market share report from Cornwall Energy. The rise is due to Britain’s energy markets becoming more competitive, the report states. It adds recent new entrants to the market mean “more than 40 companies…

OFGEM published last week an infographic on domestic energy figures, which can be downloaded on https://www.ofgem.gov.uk/publications-and-updates/infographic-bills-prices-and-profits?utm_medium=email&utm_source=dotMailer&utm_source=&utm_campaign=Daily-Alert_31-07-2015&utm_campaign=5999574_Daily-Alert_31-07-2015&utm_content=Infographic:%20Bills,%20prices%20and%20profits&dm_i=1QCB,3KLAU,F31ALJ,CTHBU,1 Accordingly 60% of people don’t recall switching energy supplier despite potential saving of £200 per annum for the avErage user (more for large users!). While businesses are more likely to be engaged in the energy market than private customers,…