OFGEM has published interesting infographics on suppliers’ performance.
In 2014 domestic customer made 6.5m complaints to the larger suppliers.
The recent publications also show a relative low percentage of complaints resolved by the next day.
Given the number of years since the inception of the de-regulation and the responsibility energy suppliers have in consumers day-to-day life; these figures should act as a wakeup call for the government to act swiftly to bring the house of energy suppliers in order so that consumers should no longer be overburdened with incorrect billing and payment issues.
What is true in the domestic sector is probably not much better in the commercial department.
Businesses spend much time and money to get their energy bills sorted.
The DECC should have much tougher guidelines in the required organisation of energy suppliers and their computer systems.