Npower confirms 2,400 job losses

150 150 David

Energy firm Npower has confirmed it is cutting 2,400 jobs in the UK after losing 351,000 customers in 2015.

The “big six” energy firm has been plagued by customer complaints over billing and in December was fined, by the energy industry’s regulator, a record £26m for those problems.

Npower lost €137m (£106m) last year, compared with €227m profit in 2014.

Its parent company, Germany’s RWE, warned that billing issues at Npower would continue throughout 2016.

This proves once again: Billing issues and poor customer service will cost you dear!
It’s the Directors, the investors and even the front-line staff that are paying the price.

Yesterday we received confirmation from OFGEM that they carry out regular and ad-hoc monitoring of non-domestic suppliers to ensure they fulfil their regulatory requirements – yet from the customer’s point of view the reality looks rather different – the energy industry has yet much to learn.