How Do You Expect Vulnerable Customers To Manage During A Powercut?

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UK Power Networks (UKPN), the owner and operator of distribution lines and cables across London, the South-East and the East of England, seems to have the answer.

As ELN reports the company now offers the option of texting people affected by power cuts to give updates about the expected duration of the failure and to keep them in the loop regarding the progress of repairs.

The service includes a 24-hour priority helpline to help customers deal with any particular problems they’re facing.

It aims to cater to vulnerable electricity users by offering them tailored support such as home visits, hot meals, advice and even by keeping their friends and family updated with how they’re doing.

People can even sign up to UKPN’s Priority Services Register, which will provide them with a pack of helpful items such as a plug-in-the-wall torch that automatically switches on when there is a power cut, a glow stick and a place to store emergency medical information.

To sign up to the text update service, users can text POWER and their postcode to 80876.

Fortunately powercuts in this country are rare and usually short.