ELN reports: Around 3.8 million energy customers were overcharged a total of £270 million due to billing errors last year.
That’s according to a report by uSwitch, which estimates it cost each household on average £72.
Around 9% of them are yet to receive any money back from their supplier and 12% waited more than two months before the issue was resolved.
We at Alpine Utilities Ltd have noticed a surge in billing errors recently, clearly indicating that many supplier’s system were not up-to their job.
We have asked OFGEM to monitor supplier’s performance and to check that that their operating systems and staff training is fit for purpose.
Unfortunately it can take years before OFGEM takes action and this must change.